CREATING A FLEXE ONLINE STORE IS SIMPLE.
Soon, you will be selling online and receiving the best possible support!

WHAT DO I NEED?

  1. Something to sell.
  2. A cool domain name. Buy one now or bring your own.
  3. The best ecommerce software. Choose your plan!
  4. Decide how to receive payments. Real-time or Manual.
  5. A web browser such as Google Chrome, Firefox or Safari to manage your online store.

GETTING STARTED

WHAT IS FLEXE ECOMMERCE SOFTWARE?

Flexe is a hosted ecommerce software application created specifically for small to medium sized businesses to create an online shop economically, in order to effectively compete online. You can sell and manage your products online with amazing features at your fingertips for a mere fraction of the cost of developing a customised online store.

I’M NOT A PROGRAMMER. IS THIS A PROBLEM?

Not at all. Management of your online shop is a breeze. Our popular control panel will make you feel like a pro in no time! We'll create your online shop, then you add and edit products, landing pages, manage orders, edit your blog. And if you ever need help, we are only a phone call away.

WHAT IF I NEED HELP TO SETUP MY ONLINE STORE?

We’re here during business hours to take support calls. You’ll be allocated a dedicated Support Assistant, no matter which ecommerce hosting plan you are on.

DO I NEED TO INSTALL ANY OTHER SOFTWARE?

Nope. As long as you have a web browser and a means to receive email, you are set! Your website files are stored on a Flexe ecommerce hosting server, You also won’t need to worry about SSL certificates (for security) also as these are included, as is your mailbox management.

WILL MY ONLINE STORE WORK ON MOBILE DEVICES?

Yes. You dont need to do a thing. Your new online store is a mobile responsive ecommerce website. That means, people using all devices will be able to see the content displayed perfectly. Happy online shop visitors will stay longer and spend more!

CAN I CREATE AN ONLINE SHOP OUTSIDE AUSTRALIA?

Yes! Setup anywhere in the world. Our ecommerce software is available in English and Portuguese (Brazil).

CAN I USE MY OWN DOMAIN NAME WITH MY STORE?

Yes, sure you can! Simply let us know your domain name when you sign up and leave the rest to us to create your online store on your own domain name. If you dont already have a domain, speak to one of our team about domain name registration.

DO I NEED TO PURCHASE AN SSL CERTIFICATE?

No. But do be aware that an SSL certificate is required on all sites that accept Credit Card details. We take security extremely seriously and provide as a matter of course a shared SSL Certificate for all Flexe ecommerce hosting plans.

DOES FLEXE CHARGE TRANSACTION FEES?

No. We are your ecommerce software provider. Your profits are yours.

RUNNING YOUR ONLINE STORE

WHICH LANGUAGES ARE SUPPORTED?

Currently, the Flexe Ecommerce Software is available in English and Portuguese (Brazil).

CAN I UPGRADE MY PLAN MID-CYCLE?

Yes. You can easily change your plans at any time. Give us a buzz.

DO I NEED TO MARKET MY PRODUCTS ONLINE?

Yes, we will talk to you about options and online marketing strategies that you can consider. We will guide and help your to market your products online. Getting your website to ranks at the top of the search engines results is one the best ways for your ecommerce website to be found. We provide effective search engine optimisation to achieve excellent rankings, along with other forms of online marketing.

WHAT SHOULD I DO WHEN I GET AN ORDER?

You’ll receive a new order notification by email. Login to your account to see order details. Your customer would automatically receive an order confirmation email. Now it’s time for you to process the payment, pack the goods and ship their order. You can notify your customer each step of the way with auto or customised replies.

CAN I ACCEPT CREDIT CARD PAYMENTS?

Sure! Flexe Ecommerce Software allows for credit card payments in a few ways. Simply select via your control panel
  1. Select PayPal as a payment method in your Flexe Control panel.
  2. If you have a merchant account with your bank, you’ll already be able to accept all major credit cards by processing your customer’s payments using your own facilities.
  3. For Real-Time payments, we’ll install your bank approved payment gateway provider’s solution so you can receive payment instantaneously and automatically.

ACCEPTING PAYMENTS AND PROCESSING ORDERS

WHAT EXACTLY IS A MERCHANT ACCOUNT?

To accept credit card payments, you will require a merchant account, unless you are receiving payment via PayPal. A merchant account is a bank account that a seller sets up with their bank and is different from a personal bank account. As a merchant account holder, you are required to meet the merchant conditions specified by your account provider.

SO, WILL I NEED A MERCHANT ACCOUNT?

Only if you will be accepting credit card payments via your website other than via PayPal or manual payments.

AND WHAT IS A PAYMENT GATEWAY?

An ecommerce payment gateway is a payment processing provider allowing a secure connection between your website and your merchant bank account. Speak to your bank for theirt list of authorised providers.

CAN I ACCEPT PAYPAL ONLY ON MY ONLINE STORE?

Yes. But there are some advantages to using a merchant account. Checkout is faster and seamless are your buyers will not be sent to a third-party site for payment.

CAN I ACCEPT FUNDS MANUALLY?

Yes, sure you can. Manual payment options are available to your buyers. Just select the payment methods you wish to offer. You can accept Cheques, Online Bank Transfers.

Contact the team today on 1300 788 567 to discuss your requirements.

Or, simply fill in your details and we will call you right back.

With the popularity of our new site increasing so quickly, we realised the need for a quality online store for our customers to purchase online. Flexe Online Store software was the ideal shopping cart solution! It integrated to our new site so quickly and easily.

Steph
Flowerama

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